Two itsm practices, asset management and configuration management, guide you towards successful component management. Go to one of the following places in the configuration manager console. Apr 27, 2020 service asset and configuration management mainly deals with the management of the tools, configuration items, releases and versions of the systems or software in an it service provider. It emphasizes the importance of configuration control in managing software production. Our configuration management database tools define the relationship between assets in order to represent any it service. Software asset management sam is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.
You can think of configuration management like an always uptodate inventory for your technology assets. The defense group of leidos has an open position for a software service asset and configuration manager lead in colorado springs, co. Much of this data is also important and useful in supporting the itam function, however, most configuration. Service assets and configuration management tutorialspoint. Smart asset discovery agent automatically populates the cmdb as well as the relationships between configuration items cis. Itil asset management may provide a rough schedule and budget over an it asset s lifecycle.
Configuration management processes are closely integrated with incident management, problem management, change management, and release management. Service asset and configuration management tutorial. According to the information technology infrastructure library itil, sam is defined as all of the infrastructure and processes. Introduction to service asset and configuration management. It asset management is often confused with configuration management, but the two are completely different concepts. Has the overall accountability for ensuring the suitability of the service asset and configuration management process to the. You can create hardware, software license, consumable, license, software entitlement, and facility assets. Asset and configuration management software fnt software. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information. These practices may overlap, but they arent the same. Data collection software makes it easier for it teams to do configuration management. It departments manage a wide variety of assets both in the physical and software spectrum, but there are plenty of other kinds of assets a company might need.
List of top change and configuration management software 2020. Lets start with configuration management, as that has a smaller scope. In addition, many itsm tools integrate with tools specific to it asset management itam andor software asset management sam that can provide additional functionality specific to asset management. What is configuration management and how does it work. Configuration management software is one of a constellation of devops categories designed to facilitate cooperation between it and development.
Good leaders in the tech space will want to know what it takes to implement it. The asset data collected can then be used as a starting point for fullservice asset configuration management. With ams asset management software, you can streamline your commissioning efforts, make decisions based on realtime predictive intelligence, and improve the maintenance, availability, and performance of key production assets. Supporting the control objectives and requirements of the business and customer is one of the goals of the service asset and configuration management process.
The major difference between cmdb and asset management is that cmdb contains assets as configuration items cis, whereas, assets, by themselves, are standalone items that have intrinsic financial value to an organization. Configuration management is referred to as service asset and configuration management in itil v3. Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management, policy enforcement, thereby reducing costs. A configuration item, on the other hand, is subject to change control, which is baselinedand thats not true for every asset. Service asset and configuration management it process wiki. This is the time when you track its configuration details, the software installed on it, and other. Software manager service asset and configuration manager in. This article lists the top 10 free and open source tools that can help you carry out configuration management with ease. Integration includes all hardware, device and software information so functions for desktop management, server management and software asset management are immediately covered without needing configuration work. In addition, many itsm tools integrate with tools specific to it asset management itam and or software asset management sam that can provide additional functionality specific to asset management. Service asset and configuration management overview 8 installing sacm products 10 sacm prerequisites 11 sacm 9. Smart service desk configuration management goes beyond conventional asset management, by keeping technical information on cis baseline, cis statuses, ownership and location details.
The reports provide information about hardware, license management, and software. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration. The configuration management process maps out the effect that each configuration. Its about managing it assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning. The kace sma automates asset management from deployment to retirement through a single configuration management database cmdb, including asset data audits, tracking, compliance and reconciliation. Configuration identification defining and maintaining the underlying structure of the configuration management database cmdb, so that it is able to hold all information on cis. You can identify, manage, and verify your entire infrastructure, including all ci interrelationships, via a. Configuration management adds a relationship dynamic, such that you can associate each item with other items in the inventory. Asset management, configuration management, and service. Capabilities include people, organization, management and their knowledge and wisdom. It asset manager job description, duties, and responsibilities. Configuration management cm comprises the detailed description and updating of information related to an enterprise s software and hardware. In the software library workspace, expand application management.
Cmdb is a component of asset and configuration management. Configuration management is one of the operational processes identified in the it infrastructure library service management framework, although an enterprise need not adopt the itil framework to perform configuration management. Action1 is a cloudbased endpoint security management platform for software deployment, patch management, it asset inventory and endpoint configuration management. There are different types of cis, including, hardware, software, documentation, and even staff and vendors, to mention a. Flexnet manager helps enterprises manage and take control of their hardware and software assets. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements. May 21, 2018 a configuration item is an asset, service component or any other item which is or will be under the control of configuration management. Configuration management software is designed to automate the deployment of applications in the data center and in the cloud. Configuration management cm is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. Identification numbers like bar codes and type, like software, hardware and documentation are also ownership attributes. Itil asset and configuration management bmc software. Why its wrong to compare cmdb and asset management. A configuration item is an asset, service component or any other item which is or will be under the control of configuration management.
Reduce device commissioning time by 80% ams device manager. Before we jump into asset management configuration management, lets talk about the differences. Configure asset intelligence configuration manager. Configuration manager is the process owner of this process. Hpe service asset and configuration management sacm. Itil configuration management the terms assets and configuration items are often confused with one another. Introduction to itil service asset and configuration. Configuration items vary in complexity, size, and type and can range from an entire service to a single software module. With easyvistas service asset and configuration management software, you are provided with lifecycle management, version management, reconciliation, flexible software detection rules, monitoring during migrations, and multilevel tracking software. Configuration management database cmdb, asset management. The configuration items can be grouped and managed together.
In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and. Configuration management and the it asset life cycle. The configuration management system cms is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data. Track assets with it asset management and the cmdb. It can do this automatically, with limited additional management. Do you understand the current and historical configuration of your assets. Provides the information that is displayed in the assets and compliance workspace, in the inventoried software node, under the asset intelligence node. Service asset and configuration management overview. With smart sacm you can, improve ticket resolution times by providing uptodate asset. This lesson expands on how the process of service asset and configuration management.
It asset management software reduces the cost and complexity of managing it tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the it department. Software asset management works with servicenow discovery to enable you to create an accurate, up to date, single system of record for it infrastructure, both on premises and in public clouds. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2. In addition to detailed hardware discovery and software. For more information about reports in configuration manager, see reporting. Shawn hall, software class owner, it service management office. Software configuration management encompasses the disciplines and techniques of initiating, evaluating, and controlling change to software products during and after the development process. What configuration management is and where it originated from. Sep 12, 2019 configuration management is an increasingly important foundation for a successful tech platform.
Asset intelligence introduction configuration manager. Todays complex it infrastructures require proper configuration management with relevant information that allows organizations to control valuable assets, helps financial planning, makes software changes visible, reduces the use of unauthorized software. Do you have a complete inventory of assets and understand who is responsible for their control. Service asset configuration management software easyvista. The entities, termed as configuration items cis can be hardware, the installed software applications, documents, business services and also the people that are. Configuration management cm is an information technology infrastructure library itil. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration. Service asset and configuration management process owner. Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management. The role of cmdb in effective it asset management comparesoft. Configuration control ensuring that no cis are added or modified without the required.
A configuration item ci is an it asset or a combination of it assets that may depend on andor have. The easyvista service asset and configuration management cmdb software is the definitive trusted source for all it information. Asset management, configuration management, and service catalog. The easyvista it asset management software and cmdb configuration management database is the definitive trusted source for all it information. Software library software updates all software updates. Blog dont confuse it asset management and configuration. Configuration manager console configuration manager.
Hence service assets and configuration management sacm deals with maintaining uptodate and verified database of all assets and cis which are also made available to other service management processes. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration item. Service asset and configuration management roles and. The asset intelligence reports are located in the configuration manager console, in the monitoring workspace, in the asset intelligence folder under the reporting node. An information technology it asset manager is responsible for taking a detailed inventory of hisher organizations software and hardware assets. An important element of managing your it services is to understand the components that make up those services. Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise information technology it services. Configuration management is focused on managing asset information that can be managed and controlled. Service asset and configuration management it service. This includes specifying the attributes describing ci types and their subcomponents, as well as determining their interrelationships. Asset management referees to the process of acquiring, managing, deploying and disposing of assets in an efficient manner. Ensure smoothrunning it processes identify, manage, and verify your infrastructure and become an. Compare the best it asset management software currently available using the table below. Understanding inventory, configuration and it asset.
Asset and configuration item ci management refers to creating assets, setting appropriate states and substates, synchronizing assets and cis, managing consumables, and retiring assets. Asset management and configuration management are in fact two separate concepts that should not be interchangeable although they are complementary. In essence, every single aspect of a service is considered a service asset. Data center asset management software sunbird dcim. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. The top 3 free and open source it asset management software.
Configuration management software, like microsoft system center configuration manager, gathers inventory and usage information about hardware and software to support it management. An allinone hardware and software asset management, license compliance, and software license optimization solution, flexnet manager offers businesses. There is some overlap between asset management and configuration management in that you can use the assets in your asset management database to populate the cis of your configuration management. When the task runs, configuration manager gathers a count for all inventoried software titles at the primary site. The list of the most popular software configuration management tools top scm tools in 2020 in software engineering software configuration management is the task of tracking and controlling changes in the software part of the larger disciplinary field of configuration management.
500 13 1 1168 1006 1153 195 967 738 489 144 381 12 738 1138 229 901 68 968 508 1037 335 590 205 723 1031 365 886 159 137 730 1428 1352 1477 652 1381 1095 855 105 545 1343 39